Exchange/Return & Refund

RETURN/REFUND/EXCHANGE POLICY

  1. All our products qualify for a 14-day return and a full refund.
  2. A 15% restocking fee will apply to cover the cost of return shipping.
  3. All RMAs must be opened as RMA Tickets (Exchange / Return & Refund) with us.
  4. Our customer support will process your request within 72 business hours.
  5. All clear products are not eligible for return due to their low price and high shipping costs.

Notice: The 14-day return window starts the day after the carrier delivers the package.

For example, FedEx or USPS shows your package as delivered on March 2, and then the return window starts on March 3 and lasts 14 days.

QUALIFICATION

All exchanges, returns, and refunds must satisfy:

  1. All wrapping/packaging should remain intact. (An open box is OK, as long as the box is not thrown away)
  2. All parts of the product should remain the same quality and quantity. (We would not charge you for missing screws, as long as it has all the major parts, that should be fine)
  3. The customer return has arrived at our warehouse successfully. (We are not Amazon, which means we cannot give customers a refund while the product is still on the way back to our warehouse)
  4. Please note: Seat beds do not qualify for free returns/exchanges. Returns incur a $500 fee for shipping and restocking.

RMA ADDRESS

  • For the United States Exchange/Return & Refund
    Attn: Amazing Auto RMA Dept. - (YOUR RMA Ticket#)
    7281Telstar Road
    Ferndale, WA 98248, USA
  • For the Canada Exchange/Return & Refund
    Attn: Amazing Auto RMA Dept. - (YOUR RMA Ticket#)
    2289 135A ST
    Surrey, BC V4A 9V2

RETURN & REFUND

  1. The shipping cost is not refundable.
  2. Please write your RMA Ticket# and ORDER ID on paper, then leave it inside the box.
  3. Send item(s) to one of the above addresses.

All returns must meet the above requirements to receive a refund to the customer's original payment account.

EXCHANGE

  1. The return shipping cost is not refundable, but exchange shipping costs are our responsibility if there has been an error on our part. You may be responsible for a restocking fee and shipping costs on large products.
  2. Wrap up all items with the original packaging.
  3. Write your RMA Ticket #, ORDER ID, and new exchange target SKU # on paper, then leave it inside the box.
  4. Send item(s) to one of the above addresses using a pre-paid return label from your support/RMA ticket.

NOTICE

Please keep an eye on your return and refund status. We only check our return warehouse once every week or so. If your tracking number shows that your return has arrived at our facility but you have not yet received your refund, please contact us via live chat or email ASAP.